topic Betreff: Voucher cannot be redeemed for Premium Family in Subscriptions

Voucher cannot be redeemed for Premium Family

Tom153 — Fri, 20 Jul 2018 12:45:41 GMT

I'm a Spotify Premium customer for years and have switched to Premium Family. Now, I have received a voucher for €60 and cannot redeem it. I understand that I cannot have a Family subscription and use a voucher? Why? The math to substract €14,99 each month instead of €9,99 is not that complicated.

I just want to let of my frustration here, because there is no way to contact Spotify. Customer service is non-existent, except this "solve this problem yourself in a forum" approach. I was a very happy, paying customer and am now deeply dissatisfied.

Re: Voucher cannot be redeemed for Premium Family

midnight_8 — Fri, 20 Jul 2018 13:30:51 GMT

Hey!

You can get in touch with spotify customer support here: https://support.spotify.com/cy/contact-spotify-anonymous/

Re: Voucher cannot be redeemed for Premium Family

Tom153 — Fri, 20 Jul 2018 14:29:57 GMT

Thanks a million! I couldn't find the contact link at all. They offered a workaround in the chat. Happy customer again.

Re: Voucher cannot be redeemed for Premium Family

midnight_8 — Fri, 20 Jul 2018 15:25:01 GMT

I am so happy that I solved your problem!

Now you can enjoy again your fav music on Spotify!

Betreff: Voucher cannot be redeemed for Premium Family

mademusele — Mon, 23 Jul 2018 09:41:58 GMT

I have the same problem.
Where is the solution?
And how did you solve your problem?

Betreff: Voucher cannot be redeemed for Premium Family

Tom153 — Mon, 23 Jul 2018 10:03:16 GMT

They instantly cancelled my Premium Family subscription, so I was back to a free account. Then, I subscribed to Premium (not Family) with the voucher (6 months). Afterwards, I changed the Premium subscription to Premium Family. The 6 Premium months from the voucher were correctly changed to 4 Premium Family months.

Betreff: Voucher cannot be redeemed for Premium Family

mademusele — Mon, 23 Jul 2018 10:49:46 GMT

Now I get it. Thank you so much.

Re: Voucher cannot be redeemed for Premium Family

midnight_8 — Mon, 23 Jul 2018 19:49:51 GMT

Can you please mark this topic as resolved? Thanks a lot 🙂