topic Re: Wrong subscription status in Subscriptions

Wrong subscription status

kar3n — Thu, 26 Jul 2018 07:15:00 GMT

Hi,

I've been paying a monthly subscription to Spotify but in my account profile on the website, the status shows that my plan is Spotify Free. When I click on Get Premium, I keep getting the message to try again later due to quick maintenance. FYI, I signed up via my android phone and only play Spotify on my phone. (brand: Xiaomi). Can anyone help me update or change my subscription?

Thanks!

Karen from Malaysia

Re: Wrong subscription status

janbendzala — Thu, 26 Jul 2018 10:21:22 GMT

Hi. I have the same problem. I already login/logout several times. No change. How I can change status to premium when I am paying for it already?

Re: Wrong subscription status

isetteduburck — Thu, 26 Jul 2018 18:16:00 GMT

I have the same problem. Is it solved yet?

Re: Wrong subscription status

kar3n — Mon, 30 Jul 2018 05:43:52 GMT

It's being solved now 🙂 I had 2 accounts, didn't realise that one was linked to my Facebook...

Re: Wrong subscription status

Bettylapro — Sun, 08 Mar 2020 22:53:58 GMT

I have the same problem but I can't find an answer or solution to it. All you receive is sending you here and no solution is found. Why doesn't Spotify personally answers you and solves your problem? Email Spotify sends you is generic. Is thiat a joke? I'm seriously thinking in quitting out.

Re: Wrong subscription status

Ivan — Mon, 09 Mar 2020 09:55:32 GMT

Hey there folks and @Bettylapro,

Thanks for reaching out to the Community about this.

Sometimes Spotify users create more than one account for different reasons. In such a case you might have both free and Premium accounts. If you're accidentally logged in to your free account, you won't be able to see Premium features.

We suggest you head to this help page. Make sure you check all the troubleshooting steps and especially the ones for finding other accounts.

Hope this helps. Let us know how it goes.