Payment with Credit Card Failed

DeepBlue77 — Fri, 27 Jul 2018 22:17:05 GMT

Plan

Free/Premium

Country

Turkey

Device

Operating System

Windows 10

I renew my credit card which I use for Sporify Premium suscription. I've got message which say spotify could not renew my account. So, I tried to renew my payment informations with my new card but it failed. I tried another credit card of mine but it failed too. I cancelled my premium account to free and tried again. But the result were the same. I am sure that the cards are ok for balance or open for foreign country payments.

Please, help me.

Re: Payment with Credit Card Failed

SergioDavid — Sun, 29 Jul 2018 16:56:04 GMT

Hey @DeepBlue77, welcome to the Community!

Sorry to hear you're having trouble with this. Just to be sure, we suggest you check to make sure your card meets the requirements listed here.

If you're unsure about this, you can reach out to your bank for more info.

Let us know how it goes.

topic Payment with Credit Card Failed in Subscriptions

Payment with Credit Card Failed

Re: Payment with Credit Card Failed