topic Subscription gone in Subscriptions

Subscription gone

maartenva97 — Sat, 28 Jul 2018 02:28:59 GMT

Plan

Free/Premium

Country

Netherlands

Device

Asus Zenfone 3 and PC (Windows 7)

Operating System

Windows and Android

My Question or Issue

I just lost my premium subscription, I paid on the 19th.

Re: Subscription gone

Billy-J — Sat, 28 Jul 2018 03:22:24 GMT

Hey @maartenva97!

Were you able to check your subscription status?

Let me know 🙂

Re: Subscription gone

maartenva97 — Sat, 28 Jul 2018 03:30:31 GMT

Yes, it says I'm on free. Weird.

Re: Subscription gone

Billy-J — Sat, 28 Jul 2018 03:58:09 GMT

@maartenva97,

Thanks for checking 🙂

Please go ahead and follow these steps:

Check to see if you can download music within the app
Sign out, and sign back in

Let me know how this goes 🙂

Re: Subscription gone

maartenva97 — Sat, 28 Jul 2018 14:01:34 GMT

I can't download anything.

Re: Subscription gone

Billy-J — Sat, 28 Jul 2018 15:30:15 GMT

@maartenva97,

Sorry if that didn’t work. Please go ahead and check out this support article: https://support.spotify.com/us/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/

Let me know how that goes 🙂

Re: Subscription gone

maartenva97 — Sat, 28 Jul 2018 15:41:34 GMT

There is nothing to help me on that link

Re: Subscription gone

Billy-J — Sat, 28 Jul 2018 17:05:06 GMT

@maartenva97,

Please use the last step mentioned in the link I gave you, which suggests their subscription is on another account. You can find more info on how to find out if that's the case by checking out this article - https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/

let me know how this goes 🙂

Re: Subscription gone

maartenva97 — Sat, 28 Jul 2018 17:50:34 GMT

Why would my subscription be on another account if I used Premium for the last month's on my account which I'm typing this message from?

Re: Subscription gone

Billy-J — Sat, 28 Jul 2018 21:12:33 GMT

@maartenva97,

Since the link I provided and help didn’t work, I would reach out to the Spotify support team, as they can help further with your issue.

There are many methods to reach Spotify, which you can find here.

Hope this helps! Have a good day 🙂