topic Premium account in Subscriptions

Premium account

Dragosv9017 — Fri, 03 Aug 2018 10:54:06 GMT

I can not buy a premium account. This card was also used to buy a premium account

Re: Premium account

Billy-J — Fri, 03 Aug 2018 12:31:10 GMT

Hey @Dragosv9017, welcome to the community.

Hope your doing great!

Sorry to hear your having issues subscribing to Premium, but no worries - I’ll be happy to help.

Could you try this on another browser, and clear all the cache? Also, see if you can try a different connection.

Let me know how this goes🙂

Re: Premium account

Dragosv9017 — Fri, 03 Aug 2018 14:20:31 GMT

I tried on 2 different phones, on my pc and on smartTv. It still does not work

Re: Premium account

Billy-J — Fri, 03 Aug 2018 14:24:30 GMT

@Dragosv9017 -

Thanks for the reply!

Lastly, were you able to follow the payment troubleshooting steps here?

let me know how this goes!

/B 🙂

Re: Premium account

Dragosv9017 — Fri, 03 Aug 2018 14:53:01 GMT

I followed these steps before asking for help and it still does not work

Re: Premium account

Billy-J — Fri, 03 Aug 2018 14:57:11 GMT

@Dragosv9017 -

Thanks for the reply!

Sorry that didn’t make the difference. In this case, it may be an issue with your account.

To contact support, please fill out the online contact form. If, for whatever reason you would prefer not to, or you cannot use the form, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.
Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.

Contact Form: https://support.spotify.com/contact-spotify-support/

SpotifyCares on Facebook: https://www.facebook.com/SpotifyCares/

SpotifyCares on Twitter: https://twitter.com/spotifycares

Hope this helps 🙂