credit card payment

vladiriepin — Fri, 03 Aug 2018 14:19:15 GMT

Plan

Free/Premium

Country

Ukraine

Device

(iPhone 7, Macbook Pro 2015)

Operating System

(iOS 10, Hight Sierra.)

My Question or Issue

Hello
Since there is no Spotify in Ukraine, I want to purchase a subscription.
Registed on Vietnam, and wanted to pay, but could not pay

Re: credit card payment

Bethany_Dawn — Fri, 03 Aug 2018 14:55:15 GMT

Hi @vladiriepin and welcome to the Spotify Community! 🙂

The reason this may not be working is because the country of residence must match the payment type country.

I copied over the FAQ for payment troubleshooting below. I hope this can help you resolve it! 🙂

Trying to join a subscription?

Is your payment method issued in the same country that’s registered to your Spotify account?
The country of your payment method must match the one in your Spotify profile, so we can verify your location. Check out how to change the country on your account.
Has the card expired or been canceled?
Contact your bank or credit card company for further details or to request a new card. Then try signing up again with the updated payment details.
Have you entered all the correct details?
Make sure you enter your details correctly, particularly the 3-digit number sequence on the back of your card (the CVV/CVC security code). Also check you have the available funds 🙂
Is your card enabled for foreign purchases, and online and recurring transactions?
You can contact your bank or credit company to check this. You may also need to have your card set up for 3D Secure online transactions. Examples include “Verified by Visa” and “Mastercard SecureCode”.