topic Re: Cannot claim free 60 day trial in Subscriptions

Cannot claim free 60 day trial

Paige21 — Fri, 03 Aug 2018 05:55:59 GMT

Hello,

I received an email stating that I could begin a 60 day free trial, but when I tried to claim it nothing happened. I entered my account info and my payment information, but my premium features aren't working. I tried logging out and back in on both my iphone and mac but it is still not working. Here is a picture of the email I received. I really hope I can get this figured out soon because I would really like to have premium by tomorrow evening for a party.

Thanks,

Paige

Re: Cannot claim free 60 day trial

Billy-J — Fri, 03 Aug 2018 06:07:15 GMT

Hey @Paige21, welcome to the community.

Hope your doing great!

Sorry to hear you can’t activate your trial for Premium, but no worries - I’ll be happy to help.

Thanks for the image you provided me. Could you provide me which country are you currently using to access Premium?

You can also learn more about Trials, and offers from Spotify by visiting these links:

Let me know how this goes!

Re: Cannot claim free 60 day trial

Paige21 — Fri, 03 Aug 2018 14:38:27 GMT

Hi @billyj,

thank you very much! I am in the United States. I also have never taken a free trial before so that shouldn't be an issue.

Thanks,

Paige

Re: Cannot claim free 60 day trial

Billy-J — Fri, 03 Aug 2018 14:43:00 GMT

@Paige21 -

Thanks for the reply!

I’ve double checked, there isn’t a 60 day trial available on Spotify yet, but may be in the future. There is only a 30 day trial available at the moment. Here is the link to check it out: https://www.spotify.com/premium

I hope this helps 🙂

Re: Cannot claim free 60 day trial

Paige21 — Fri, 03 Aug 2018 14:47:11 GMT

Is it possible that they terminated the offer because I just received this email two days ago and it states that the offer does not expire until August 10th.

Thanks,

Paige:)

Re: Cannot claim free 60 day trial

Billy-J — Fri, 03 Aug 2018 14:54:25 GMT

@Paige21 -

Thanks for the reply!

Can I get a screenshot of the trial offer sent to you, and please send me the address this was sent from.

Also, check out this support article: https://support.spotify.com/account_payment_help/payment_help/i-cannot-activate-the-30-day-free-trial-credit-debit-card/

Let me know how this goes 🙂

Re: Cannot claim free 60 day trial

Paige21 — Fri, 03 Aug 2018 15:07:40 GMT

Here is the complete email they sent me. I received this from hello@spotify.com. It allows me to go to the webpage to claim this offer as well as put in my payment information, but after this is complete nothing changes. I can send you a picture of the website it takes me to if that helps.

Thanks,

Paige

Re: Cannot claim free 60 day trial

Billy-J — Fri, 03 Aug 2018 15:14:06 GMT

@Paige21 -

Thanks for the picture 🙂 This trial does look legit.

In order to redeem it, you need to be a user who hasn’t had Premium before. You can learn more about the terms of this trial here: https://www.spotify.com/legal/new-60-days-free-trial-terms-and-conditions/

Hope this helps!

/B 🙂

Re: Cannot claim free 60 day trial

Paige21 — Fri, 03 Aug 2018 15:24:37 GMT

Yes I have never had premium before or have ever claimed a trial. I even checked my receipts to make sure. I get to this screen and after I enter the payment information it just brings me to the second screen where it says 30 day trial and nothing happens?

Thanks,

Paige

Re: Cannot claim free 60 day trial

Billy-J — Fri, 03 Aug 2018 15:38:24 GMT

@Paige21 -

Thanks for the images.

Did you click the button included in the email, or did you copy, and paste the link in a browser?

Let me know 🙂

Re: Cannot claim free 60 day trial

Paige21 — Fri, 03 Aug 2018 15:40:40 GMT

I've tried clicking the button in the browser and the hyperlinked image that they sent with it. Both bring me to this site.

Re: Cannot claim free 60 day trial

Billy-J — Fri, 03 Aug 2018 15:49:11 GMT

@Paige21 -

Thanks for the reply!

Could you try using another browser to do this? And please do send me the link to that site, that image you provided to me.

Let me know how this goes!

/B 🙂

Re: Cannot claim free 60 day trial

Paige21 — Fri, 03 Aug 2018 16:02:24 GMT

I tried another browser and the exact same thing happened. Here is the link :

https://www.spotify.com/us/promo/summer/?utm_source=Spotify_premiumupsell&utm_medium=house_email&utm_campaign=2018q3_premium_summer_60dt&utm_content=us_en_amer_email_premium_60dt_US_wave1

I've even tried just claiming the 30 day trial instead and nothing happens either.

Re: Cannot claim free 60 day trial

Billy-J — Fri, 03 Aug 2018 16:50:44 GMT

@Paige21 -

It might be possible that you have used your payment method before to pay for a Premium subscription in a different account. Let me know if that is the case, as you're not able to take this offer with a payment method that was used before with Spotify.

Keep me posted 🙂

Re: Cannot claim free 60 day trial

Paige21 — Fri, 03 Aug 2018 17:06:56 GMT

I think that may be the case because my mom used this card to purchase premium on her account. Thank you, I will try a different method of payment!:)

Re: Cannot claim free 60 day trial

Billy-J — Fri, 03 Aug 2018 17:14:18 GMT

@Paige21 -

Thanks for the reply!

In this case, that’s the reason why the trial isn’t working for you. Yes, if you try another payment method, hopefully that will help - as long as that other payment method hasn’t been used on one of the Premium products.

Hope this helps!

/B 🙂

Re: Cannot claim free 60 day trial

Paige21 — Fri, 03 Aug 2018 17:30:29 GMT

This worked thank you so much! It wasn't allowing us to use the same paypal account at all, so I had to switch to a different card. Thank you!

Re: Cannot claim free 60 day trial

Billy-J — Fri, 03 Aug 2018 17:44:51 GMT

@Paige21 -

You’re very welcome! I’m so happy to hear you were able to get your trial started!

Have a... https://open.spotify.com/track/0bRXwKfigvpKZUurwqAlEh?si=U7xDw9LpTgGuvjiXfV4ebA 🙂

Re: Cannot claim free 60 day trial

Paige21 — Fri, 03 Aug 2018 17:53:38 GMT

Thank you, you too!:)

Re: Cannot claim free 60 day trial

MinniePun — Mon, 06 Aug 2018 07:46:19 GMT

I have similar issue.

The ad of 60 days trail keep prompting, so I finally decided to take it. But when I enroll it only shows 30 days trail. I saw some msg said it will change to 60 days ... but it is not happening to my account (yet?)

Help!