topic Re: CHANGE PAYMENT in Subscriptions

CHANGE PAYMENT

ndavisportland8 — Mon, 06 Aug 2018 17:56:54 GMT

I go to my account - it says ‘subscription’ but I cannot click on it-nothing happens. I need to change the credit card on file. This is ridiculous btw- such a hassle to have to create another account etc etc & go on a community board-this process has taken 25 minutes just to be able to get to the point where I can type my question. There should be a simpler solution for such a big company.

Re: CHANGE PAYMENT

Billy-J — Mon, 06 Aug 2018 18:37:54 GMT

Hey @ndavisportland8, welcome to the community.

Hope you’re doing great!

Could you try these steps:

Try another browser
If that doesn’t help, use a different internet connection
Restart your device

Let me know how this goes!

Billy

Re: CHANGE PAYMENT

ndavisportland8 — Mon, 06 Aug 2018 21:28:15 GMT

Can i not do it from the app on my phone?!

Re: CHANGE PAYMENT

Billy-J — Mon, 06 Aug 2018 22:10:18 GMT

@ndavisportland8 -

Thanks for the reply!

Unfortunately, you can only view your account info, and edit settings within a browser.

Let me know how you get on 🙂

Billy