Subscription - Premium and Family

asiaa0096 — Mon, 06 Aug 2018 21:22:08 GMT

Plan

Premium

Country

Poland

Device

iPhone SE

Operating System

iOS 11.4.1

My Question or Issue

Hi!

I have a problem with double payment. I had a premium subscription on my account since November 2017 and paid 20zł (PLN) every month. In April 2018 I joined to Family account so I pay wih my family, but this 20zł (PLN) is charging from me every month. So it is like I pay for two Premium subscription (ordinary premium family subscription). In my account site on web I see only Family Subscription, so I can't cancel my first premium subscription. What can I do?

I'm sorry if my english is not good. 🙂

Re: Subscription - Premium and Family

Billy-J — Mon, 06 Aug 2018 22:15:22 GMT

Hey @asiaa0096,

welcome to the community!

Sorry to hear this. If you’ve been charged twice I recommend looking at this Spotify Answer for more information.

I hope this helps.

Billy

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Subscription - Premium and Family

Re: Subscription - Premium and Family