topic Account username and premium in Subscriptions

Account username and premium

user-removed — Tue, 07 Aug 2018 05:04:13 GMT

Plan

Premium

Country

Andorra

Device

Xiaomi mi mix 2

Operating System

My Question or Issue

Hello. I hace just cuanged my device. I instalo Spotify but when i Connect doesn t appear my playlist and neither as i was premium( and i really are). So i don t.know What do Because It s like my account It s nota the old account. Can you help me.pls???

Re: Account username and premium

Billy-J — Tue, 07 Aug 2018 06:08:17 GMT

Hey @user-removed,

welcome to the community 🙂

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Billy