topic Re: Double Charged in Subscriptions

Double Charged

11157676760 — Fri, 17 Aug 2018 03:06:58 GMT

Plan

Premium

Country

Canada

Device

Operating System

WINDOWS 10

My Question or Issue

I was just curious as to why I was being double charged. I am currently using a student account ($4.99), but this month I noticed 2 charges on my credit card. One for $4.99 and the other for $9.99.

Re: Double Charged

Billy-J — Fri, 17 Aug 2018 03:18:29 GMT

Hey @11157676760,

Sorry to hear this - No worries, help’s here.

If you’ve been charged twice I recommend looking at this Spotify Answer for more information and what to do next 🙂

I hope this helps.

Re: Double Charged

11157676760 — Fri, 17 Aug 2018 12:44:06 GMT

Hey Billy-J, I appreciate the quick reply but that thread does not help.

Re: Double Charged

Billy-J — Fri, 17 Aug 2018 13:57:09 GMT

@11157676760,

Spotify should only charge you once a month for each account you have. If you notice more than one monthly payment to Spotify, it’s likely you have more than one account subscribed to Premium.

Look for accounts you might've subscribed with.

Note: If you upgrade from Premium to Premium for Family, your payment date will likely be brought forward to account for the difference in price. See the Terms and Conditions for more details.

Let me know if that helps 🙂