topic Re: Getting error "Oops! Something went wrong, please try again." trying to disable auto-r in Subscriptions

Getting error "Oops! Something went wrong, please try again." trying to disable auto-renewal

dev_sec — Sat, 18 Aug 2018 15:01:01 GMT

Plan

Premium

Country

Device

Desktop

Operating System

Windows 10

My Question or Issue

My premium plan is still valid until 12/13, but I'd like to disable auto-renewal. When I attempt to do this by using the "Cancel Premium" button, I repeatedly receive the error "Oops! Something went wrong, please try again".

Re: Getting error "Oops! Something went wrong, please try again." trying to disable auto-r

Billy-J — Sat, 18 Aug 2018 15:11:08 GMT

Hey @dev_sec,

Sorry to hear this, but no worries - help’s here.

Could you try this on another browser, or incognito mode? If that doesn’t help, try checking your internet connection and/or try this using another device.

Let me know how this goes.

Re: Getting error "Oops! Something went wrong, please try again." trying to disable auto-r

dev_sec — Sat, 18 Aug 2018 17:03:49 GMT

It does the same in Chrome Incognito, on a mobile phone (Pixel 2), and in Firefox on desktop. 😞