topic Re: Got charged but not premium in Subscriptions

Got charged but not premium

MaxwellPG — Tue, 29 Aug 2017 23:32:44 GMT

Hello i got charged for premium today but have no premium and when I try to get premium it's only letting me get family premium.

Re: Got charged but not premium

Billy-J — Sun, 19 Aug 2018 05:40:33 GMT

Hey @MaxwellPG, apologies for the late reply, but maybe I can still help 🙂

In this case, I’d recommend taking a look at this support article for more info and what to do next.

Happy listening 🙂

Re: Got charged but not premium

Alexandru123 — Sun, 19 Aug 2018 06:39:43 GMT

in February I started to use the "premium" promotion ... for more than 3 months my account is set as "free" .. but I'm blocking my 10 euro monthly from my bank account.

Re: Got charged but not premium

Billy-J — Sun, 19 Aug 2018 13:46:27 GMT

@Alexandru123,

Thanks for the reply! Could you please elaborate your issue so that I can help further?

Keep me posted 😊

Re: Got charged but not premium

Markovic — Sun, 19 Aug 2018 14:37:30 GMT

I have paid for the subscription and haven't gotten premium. i have checked the support arrticle, but that hasen't helped me either. What should i do?

Re: Got charged but not premium

Billy-J — Sun, 19 Aug 2018 16:25:02 GMT

Hey @Markovic,

In this case, I’d recommend getting in touch via the contact form so Spotify can take a closer look.

You can also get in touch with Spotify via social channels (Facebook, Twitter)

Happy listening 🙂