topic Re: Cancel premium subscription not working in Subscriptions

Cancel premium subscription not working

lukerickett — Fri, 10 Aug 2018 13:35:28 GMT

Plan

Premium

Country

My Question or Issue

I am trying to cancel my Premium subscription from my spotify account. Whenever I do this through the manage plan option I get a message stating "Oops something went wrong, please try again" and the subscription has not cancelled. I have tried this from IOS and Android devices and also from a PC running Chrome. All get the same error and I have tried this about 10 times now.

Re: Cancel premium subscription not working

user-removed — Fri, 10 Aug 2018 15:26:45 GMT

Hey @lukerickett.

Don't worry, we're here to help. Can you try canceling your Premium subscription by using an incognito window on Google Chrome?

Let us know if this makes any difference.

Re: Cancel premium subscription not working

lukerickett — Fri, 10 Aug 2018 17:09:00 GMT

I have tried this and unfortunately it made no difference, I received the same Oops message.

Re: Cancel premium subscription not working

SergioDavid — Sun, 19 Aug 2018 18:02:10 GMT

Hey @lukerickett.

Thanks for getting back in touch.

In that case, it's best if you reach out to us here. Our team will be able to help you with cancelling your subscription.

Let us know how it goes.