topic Re: Accindently change from premium to family premium. in Subscriptions

Accindently change from premium to family premium.

Intan — Thu, 23 Aug 2018 02:35:06 GMT

Plan

Premium

Country

Indonesia

Device

Oppo F7

Operating System

Android

My Question or Issue

Hi, I'm confused in my subcription. I was extending my premium subscription 5 days ago then today I accidently change into premium for family. How to get back to my premium account without charging the family premium subscription?

Thanks and regards.

Re: Accindently change from premium to family premium.

Billy-J — Thu, 23 Aug 2018 03:48:40 GMT

Hey @Intan, welcome to the community 🙂

No worries, help’s here.

Just to confirm, did you switch before your subscription end date or when it was time to renew?

Let me know 🙂

Re: Accindently change from premium to family premium.

Intan — Thu, 23 Aug 2018 03:53:04 GMT

Hi @Billy-J,

I switch before my subscription end. And the end of premium family is 9/9/18.

It wasn't my renew date for premium neither premium family.

I'm confused. Please help.

Thanks.

Re: Accindently change from premium to family premium.

Billy-J — Thu, 23 Aug 2018 03:56:36 GMT

@Intan,

Thanks for clarifying. In this case, I would cancel your subscription, then wait until your account reverts to free.

After that happens, you can resubcribe to Premium following these steps:

Log in to your account page.
Click Subscription in the menu on the left.
Click GET PREMIUM.
Enter your payment details and click START MY SPOTIFY PREMIUM.

That way, you’ll be able to subscribe to Regular Premium.

Note: You’ll still have access to your Premium content until 9/9/18.

Happy listening 🙂

Re: Accindently change from premium to family premium.

Intan — Thu, 23 Aug 2018 04:04:19 GMT

@Billy-J,

Can't I change my subcription immediatly to premium family?

Regards.

Re: Accindently change from premium to family premium.

Billy-J — Thu, 23 Aug 2018 05:05:12 GMT

@Intan,

Thanks for the reply.

Just to confirm, you’d like to switch to the Regular Premium immediately or switch to the Premium for Family immediately?

Let me know 🙂

Re: Accindently change from premium to family premium.

Intan — Thu, 23 Aug 2018 06:09:59 GMT

Thanks for the quick reply.

I change my mind. I would like to switch to family premium, without being charged twice. Is it possible?

Regards.

Re: Accindently change from premium to family premium.

Billy-J — Thu, 23 Aug 2018 11:29:54 GMT

@Intan,

You shouldn’t be chaged twice if you are switching to the Family Premium. Please do keep in mind that when you switch, you’ll usually be charged on a certain date.

You can sign up for Premium for Family here.

You can also learn more on how Premium for Family works here.

Happy listening 🙂

Re: Accindently change from premium to family premium.

Intan — Fri, 24 Aug 2018 01:55:16 GMT

Thanks for your help.

Regards

Re: Accindently change from premium to family premium.

Billy-J — Fri, 24 Aug 2018 02:14:51 GMT

@Intan,

You’re welcome 🙂

Let me know if you have anymore questions 😊