topic Re: Family premium in Subscriptions

Family premium

Chicocaille — Tue, 25 Apr 2017 00:27:04 GMT

My family bought the family premium plan. I accepted the invitation and entered my information. After that, it said that i was now part of the family but when I log in it still shows me that im on the Free subscription plan. What am i suppose to do?

Re: Family premium

user-removed — Wed, 26 Apr 2017 21:12:49 GMT

Hey @Chicocaille!

Thanks for reaching out to the Spotify Community. We'd like to help.

In this case, we'd recommend logging out and back into Spotify.

If that doesn't work, please reinstall the app. Here's how.

Let us know how it goes or if you have any questions. We'll be here for you.

Sophia

Re: Family premium

Chicocaille — Tue, 06 Jun 2017 14:29:11 GMT

No it didnt work.

I deleted the app and redownloaded it. I tried a lot of things like making the host of the prenium family unsubscribe me and subcribe me after and really nothing worked.

Re: Family premium

user-removed — Tue, 06 Jun 2017 14:44:23 GMT

Thanks for getting back to us @Chicocaille!

No worries, please follow these steps:

Try logging in with any other email addresses or usernames you might have used to create another account.
Enter any email addresses you use into our password reset form. Don’t worry, doing this alone won’t reset your password.
Check with the administrator of the Premium for Family Plan that the invite has been sent to the same email registered on the account you're using to log in.

This is just to make sure that you don't have a secondary account that might be causing confusion.

Let us know if this helps 🙂

Sophia

Re: Family premium

Chicocaille — Tue, 06 Jun 2017 15:24:40 GMT

Unfortunately, I do not have any other account.

When i checked with the host (my father) everything seems fine but when i log im still the only one that doesnt have premium. He has the right email and information i also accepted the terms im pretty good with computer and such and i still have no clue where the error is.

Re: Family premium

user-removed — Tue, 06 Jun 2017 15:41:05 GMT

Thanks for trying that @Chicocaille!

In this case, we'd recommend reaching out to Spotify Support, so they can look into this. You can contact them via Twitter, Facebook, or email:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/Spotifycares/
Twitter: https://twitter.com/spotifycares/

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Let us know if you have any other questions. We'll be here for you 🙂

Sophia