Cancelled subscription but still charged.

gael_16 — Fri, 27 Oct 2017 20:56:09 GMT

My account is not on Premium but my friend used my bank account to purchase her premium account. She already cancelled her subscription but I still got charged. How is this possible?

Re: Cancelled subscription but still charged.

Luke — Tue, 28 Aug 2018 18:10:21 GMT

Hey @gael_16,

Apologies for the late reply, but maybe I can still help 🙂

Most of the times a user gets charged after he cancelled, is because he never ended the cancelling process. There are two ways to check this. First, you can see this on your subscriptions page. And Second, you can check your email for a confirmation of the cancellation process.
When these methods say that you are still on Premium, please try to cancel again, this time being aware of receiving the cancellation email. The process asks a few times if "you’re really sure" you’d like to cancel, and if not careful, it's easy to oversee them.

Have a nice day!

Luke

topic Re: Cancelled subscription but still charged. in Subscriptions

Cancelled subscription but still charged.

Re: Cancelled subscription but still charged.