topic Re: Charged twice and no premium status in Subscriptions

Charged twice and no premium status

Zekaiah — Tue, 28 Aug 2018 15:00:43 GMT

Plan

Premium family

Country

Philippines

Device

J7 Pro

Operating System

Android

My Question or Issue

I was subscribing to spotify family premium but I recieved an error after filling up with my amex details it said to choose a different payment method but then I clicked again because I thought it was a connection problem and it had the same result so i closed the tab but after a minute or two i recieved messages confirming two payments that have been made and to add insult to injury my account is still not premium and I was charged twice for nothing!

Re: Charged twice and no premium status

Bittencourt — Wed, 29 Aug 2018 00:25:34 GMT

Hi @Zekaiah, welcome to the Spotify community!

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane.

Please double check if you're logging in with the correct credentials.

You can also check what you’re being charged by logging in to your Spotify receipts page.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. For more information, contact your bank/credit card company.

Let me know if this helps!