topic Re: Plan change in Subscriptions

Plan change

Daineyy — Sun, 02 Sep 2018 07:13:58 GMT

Plan

PREMIUM (FAMILY)

Country

NEW ZEALAND

Device

HUAWEI

Operating System

ANDROID

My Question or Issue

Hello, I used to be a Premium account member and have paid the price for the full year but I have switched to a Premium for Family plan. Does this mean I have doubled up my payment? Or is it going to only charge me the extra payment?

Re: Plan change

Jose_M — Sun, 02 Sep 2018 17:44:13 GMT

Hello @Daineyy!

Your Premium for Family subscription will be added and the payment will be done in your next payment date. That means you still can enjoy your year of Premium and then, you'll get the Premium for Family.

Hope this helps. Make sure to ask any other questions 🙂

Re: Plan change

Daineyy — Mon, 03 Sep 2018 07:32:46 GMT

Hello!

Yay thaaanks! Wait, does that mean it's not going to double up but will
just add the extra? Sorry, I'm still confused! Cause I already paid my
whole year of Premium! And I don't want to pay another $22 every month as
well.

Thanks!

Re: Plan change

Jose_M — Mon, 03 Sep 2018 08:00:19 GMT

Hello, when you join a family plam, you won't have to cancel any subscription. The payment will be automatically done by the family manager. However, if you already paid for a year of Premium and now want to join a Family plan, you can't ask for a refund of your extra Premium. Instead, it will be converted into Premium for Family time, that means you won't have to pay for your Premium for Family until a your year of Premium has finished.

Hope this helps clear things up! Make sure to reply if you didn't understand it well. Have a nice day 🙂