topic Re: cannot get spotify premium in Subscriptions

cannot get spotify premium

bc12vl1-_t0z6 — Thu, 30 Aug 2018 19:10:08 GMT

Plan : free

Macbook Pro late 2018)

Operating System

(iOS 10)

My Question or Issue

i still cannot get spotify premium and it has been a month. is there a problem with your site because my credit card is fije and i have tried 3 different browsers.......... need help asap

Re: cannot get spotify premium

Billy-J — Sat, 01 Sep 2018 06:23:07 GMT

Hey @bc12vl1-_t0z6, welcome to the community.

Hope you’re doing great!

Since you posted on Thursday, could you try subscribing to Premium now to see if that helps? Also, make sure your subscribing through here.

Could you send me a screenshot of the error message being shown when trying to subscribe? Please hide sensitive info when posting to the community.

Keep me posted 🙂

Re: cannot get spotify premium

bc12vl1-_t0z6 — Sat, 01 Sep 2018 15:30:42 GMT

here is the screenshot.

Re: cannot get spotify premium

Billy-J — Mon, 03 Sep 2018 12:42:43 GMT

@bc12vl1-_t0z6,

Thanks for the screenshot 🙂

Could you verify if the card you’re using is a Visa/Mastercard/AMEX?

Keep me posted.

Re: cannot get spotify premium

bc12vl1-_t0z6 — Mon, 03 Sep 2018 15:18:17 GMT

its a Mastercard

Re: cannot get spotify premium

Billy-J — Mon, 03 Sep 2018 15:29:15 GMT

@bc12vl1-_t0z6,

Thanks for the clarification 🙂

In this case, I’d recommend reaching out to support by using this link, and the payments team will look at some options backstage to help further.

Happy listening!