Doble cobro

Ivalibe — Tue, 04 Sep 2018 12:08:27 GMT

Plan

Premium

Country

Argentina

Device

xperiaz1

Operating System

Android

My Question or Issue

hola. Hace tiempo que usamos con mi marido el servicio Premium, por cuentas separadas. Cuando salió plan familiar nos cambiamos. Pero hace meses que me cobran ambos planes , el familiar y el single. Necesito que me dejen el familiar y el reintegro de lo cobrado de más, por favor. Gracias .

Re: Doble cobro

Billy-J — Tue, 04 Sep 2018 19:41:33 GMT

Hey @Ivalibe, welcome to the community!

I hope you don't mind me replying back in English, since this community supports the English langauge only - but I'll still be happy to help.

If you're the owner of a Premium for Family plan, you can cancel any time. All members of your Premium for Family plan (including you) will revert back to the free, ad-supported service at the end of your current billing cycle.

Note: You can choose to downgrade to standard Premium on your subscription page, meaning all members will revert to the free, ad-supported service except for you. You will be charged the standard Premium rate at your next billing date.

You can also learn more about Premium for Family here.

In regards to your refund, I'd recommend getting in touch with Spotify via the contact form. Their support team will be able to take a look at your issue and you'll hear from them shortly.

Have a nice day 🙂

topic Doble cobro in Subscriptions

Doble cobro

Re: Doble cobro