topic Re: Payment failure in Subscriptions

Payment failure

quintonwalsh — Tue, 24 Oct 2017 19:15:10 GMT

For the past couple days, i have been trying to update my spotify subscription. I have followed lots of tips suggested and none of them work. Also in the first place, I had a prepaid visa thay had more than enough money on it to be billed at least 3 more times. I’m more than mad at this and anything that can be suggested to help my situation would be greatly appreciated

Re: Payment failure

Luke — Tue, 04 Sep 2018 20:04:24 GMT

Hey @quintonwalsh,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at the Spotify Answers board.

Hope this helps!