topic Re: Moving to another country in Subscriptions

Moving to another country

user-removed — Fri, 10 Nov 2017 13:09:55 GMT

Hi! I'm a Premium Spotify user and I just recently moved from Latvia to Germany. I wanted to change my payment details (and preferably also my country of location) from a Latvian to a German Master card, however, when I enter the card details I get a message: Unfortunately, we haven't launched in this country yet. You need to use a card issued in a Spotify launched market.

But one does get Spotify in Germany! What should I do?

Cheers!

Re: Moving to another country

Luke — Sun, 26 Aug 2018 16:06:58 GMT

Hey @user-removed,

Apologies for the late reply, but maybe I can still help 🙂

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

Luke

Re: Moving to another country

user-removed — Wed, 05 Sep 2018 09:37:15 GMT

Hello Luke,

Thanks for your reply. I had forgotten about the issue, but then tried again some 3-4 months ago and everything worked.

Cheers,

Ieva

Re: Moving to another country

Luke — Wed, 05 Sep 2018 14:03:02 GMT

Great to hear that everything is working for you again!

https://open.spotify.com/track/3O2hu8wMKZfR2hqIWElMEl