topic Email Offer Not registering in Subscriptions

Email Offer Not registering

jumpbubble — Thu, 06 Sep 2018 23:27:36 GMT

I got an email eralier today from hello@spotify.com with the title "Play it out loud: Premium is free for 30 days," but when I clicked the link, I was just sent to the regular subscription page, with some referral tags in the URL, one was (utm_campaign=2018q3_us_us_premiumbusiness_data-story-30). I tried checking out with paypal, assuming it would be taken off then, but PayPal still showed a charge of the normal amount.

I can post screenshots if that will help.

Re: Email Offer Not registering

Billy-J — Fri, 07 Sep 2018 03:39:32 GMT

Hey @jumpbubble, welcome to the commumity.

Hope you're doing great!

Yes, could you please send over a screemshot of the offer, so that I can take a look myself? Please do hide sensitive info when posting to the community.

Keep me posted 🙂

Re: Email Offer Not registering

jumpbubble — Fri, 07 Sep 2018 15:11:06 GMT

Here's the body of the email

Re: Email Offer Not registering

Billy-J — Fri, 07 Sep 2018 19:39:31 GMT

@jumpbubble,

Thank you for the screenshot 🙂

Could you make sure that you haven't used this payment method using another account already? Also, please keep in mind that you can only use this offer once, and its for users who haven't tried Premium.

Additionally, could you send me a screenshot of an error messasge being shown when you attempt to activate this offer? Please hide sensitive info when posting to the community.

Keep me posted!

Re: Email Offer Not registering

jumpbubble — Fri, 07 Sep 2018 19:55:29 GMT

There's no error message, it just sends me to the normal subscription page. I have tried premium before, so I probably received the email by mistake, which is disappointing. Oh, well, thanks for your help.

Re: Email Offer Not registering

Billy-J — Fri, 07 Sep 2018 19:59:16 GMT

@jumpbubble,

You're very welcome, I'm happy I was able to help out. If you need help with anything else, you can always start up a new thread, and me or others will be more than happy to help you out.

Have a nice day 🙂