topic Re: Family Plan Payment Brazil in Subscriptions

Family Plan Payment Brazil

SANTOS7 — Thu, 20 Sep 2018 03:27:28 GMT

Hello,

I´m form Brazil and I just signed up for the family plan and added some family members. Just made the payment with my credit card (September 20), which was charged in full for the first month, however the next payment is showing as October 8. Please let me know how to fix that, as I want to be charged every 20th of the month. Thanks.

Re: Family Plan Payment Brazil

Maxim — Thu, 20 Sep 2018 04:30:40 GMT

Hey @SANTOS7,

Did you have Premium before upgrading to Premium for Family?

Let me know. 🙂

Re: Family Plan Payment Brazil

SANTOS7 — Thu, 20 Sep 2018 05:00:36 GMT

Yes, I was a Premium user before upgrading to Family account.

Re: Family Plan Payment Brazil

Maxim — Thu, 20 Sep 2018 05:02:58 GMT

Thanks for letting me know.

Upgrading from Premium to Premium for Family converts your remaining Premium time into Premium for Family time and that's what brought your payment date forward.

Hope this clears things up!

Re: Family Plan Payment Brazil

SANTOS7 — Thu, 20 Sep 2018 13:56:46 GMT

This is not fair. My acount was blocked before that due to non payment. Instead of making a payment for a single acoount just upgraded to a family plan. The right thing to do is Sportify charge my card every 30 days

Re: Family Plan Payment Brazil

Maxim — Fri, 21 Sep 2018 18:55:07 GMT

Thanks for your patience while I was checking some things.

You're being charged on the same date every month (8 October). The reason you are being charged on the 20th is because of the non-payment issue that you were talking about in your last post.