Email confirming purchase

1185595164 — Wed, 03 Oct 2018 19:23:49 GMT

Good afternoon,

i have just received an email from apparently the spotify team confirming a subscription purchase that i have never requested.

i am already a premium member and the email does look weird

i am attaching the screenshot of the email for your information

can you please confirm if the email is a scam or if not what the reason why i have been charged 150dollars? Note that no money has been taken out from my bank account yet

thabks in advance

matteo

*Community Rock Star edit - Removed personal info and removed info for others security*

Re: Email confirming purchase

Jose_M — Wed, 03 Oct 2018 19:04:14 GMT

Hello @1185595164!

Thank you for telling us about this. Don't worry, I'm here to help you out 🙂

This sounds like a non-official email from a malicious email address.
I'd recommend checking out this Support article for the next steps to take.

Important: Do not click any links, download any files or give important info.

Hope this helps and let me know how you get on!

topic Email confirming purchase in Subscriptions

Email confirming purchase

Re: Email confirming purchase