Payment not going through

carmenb1999 — Sun, 07 Oct 2018 02:47:22 GMT

Plan

Premium

Country

Philippines

My Question or Issue
I am on the spotify premium family plan, and the payment did not go through this month because the credit card used to pay expired. I tried to pay again but none of my cards won't go through. I am currently overseas in the United States, is it possible the payment isn't going through just because I am in a different country? If that's not it, then why isn't the payment going through?

Re: Payment not going through

Jose_M — Sun, 07 Oct 2018 19:06:54 GMT

Hello @carmenb1999,

Unfortunately, to use Premium for Family, all the members of the plan must reside in the same physical address. You can always check other Premium offers here.

Let me know if there's anything else I can help with.

topic Re: Payment not going through in Subscriptions

Payment not going through

Re: Payment not going through