topic Moving Country in Subscriptions

Moving Country

LangFamily — Tue, 09 Oct 2018 09:15:38 GMT

My Question or Issue

I recently moved from the UK to Australia. The advice says to cancel my UK subscription, change my profile to reflect I am now in Australia and resubsribe in Australia. I have tried this but it continuously reverts back to UK and won't let me pay for anything in Australia. I am getting extremely annoyed as it is going around in circles without any success. Help!

Re: Moving Country

Peter — Fri, 12 Oct 2018 06:39:04 GMT

Hey @LangFamily.

Thanks for reaching out to us on the Community - we'll be happy to help you out 🙂

Are you still having trouble with this?

If so, is this happening when you are trying to sign up for Premium? We recommend you try opening the payment page in an incognito window or in a different browser.

Let us know how it goes! If you need any further help, we'll be right here.