topic Re: I can’t pay with card in Subscriptions

I can’t pay with card

Chengchiali — Wed, 10 Oct 2018 18:16:00 GMT

Plan

Free/Premium

Country

Taiwan

Device

IphoneX

Operating System

iOS 12.0.1

My Question or Issue

I was been stopped the premium because of the card was out of money. I had paid again after checked the balance, however, I try several times to pay again, it always showed payment fail even I change to another card. I called to the bank company, they said there was no fail payment in their record, so I don’t know who can I contact to solve this problem, can anyone help me? Thank you so much.

Re: I can’t pay with card

Billy-J — Thu, 11 Oct 2018 20:51:47 GMT

Hey @Chengchiali, and welcome to the community.

Hope you're doing great!

In this case, could you try using another browser or incognito mode to see if that makes a difference? If that doesn't help, you can check out this support article for some payment troubleshooting steps.

You can also check out some subscription-related answers over at the Spotify Answers board.

I hope this helps. If you need help with anything else, just let me know 🙂

Re: I can’t pay with card

Chengchiali — Fri, 12 Oct 2018 02:04:08 GMT

Hi @Billy-J,

Thank you for your response.

I just paid the Premium this morning and it suddenly success. Still thank you for the help, I really appreciate it.

Have a nice day 🙂

Re: I can’t pay with card

Billy-J — Fri, 12 Oct 2018 02:47:22 GMT

Hey @Chengchiali.

Thanks for reaching back out to me 🙂

I'm so glad to hear things are working again! If you need help with anything else, just let me know (or you can always start up a new thread and the community will be more than happy to help)

Have a nice day!