topic Forgot Account details in Subscriptions https://community.spotify.com/t5/Subscriptions/Forgot-Account-details/m-p/4587570#M108417 <P>Hello! I had the family package however I have signed out by mistake and now that I enter again my email and password (which i have already reset too many times) it appears that I have access only to the free account! I dont mind creating a new account but how to I cancel the monthly subscription fee to the family package without access to that account???</P><P><STRONG>Plan</STRONG></P><P>Family package</P><P><STRONG>Country</STRONG></P><P>&nbsp;</P><P><STRONG>Device</STRONG></P><P>Samsung Edge</P><P><STRONG>Operating System</STRONG></P><P>Android</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>&nbsp;</P> Tue, 16 Oct 2018 14:57:14 GMT Rianak 2018-10-16T14:57:14Z Forgot Account details https://community.spotify.com/t5/Subscriptions/Forgot-Account-details/m-p/4587570#M108417 <P>Hello! I had the family package however I have signed out by mistake and now that I enter again my email and password (which i have already reset too many times) it appears that I have access only to the free account! I dont mind creating a new account but how to I cancel the monthly subscription fee to the family package without access to that account???</P><P><STRONG>Plan</STRONG></P><P>Family package</P><P><STRONG>Country</STRONG></P><P>&nbsp;</P><P><STRONG>Device</STRONG></P><P>Samsung Edge</P><P><STRONG>Operating System</STRONG></P><P>Android</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>&nbsp;</P> Tue, 16 Oct 2018 14:57:14 GMT https://community.spotify.com/t5/Subscriptions/Forgot-Account-details/m-p/4587570#M108417 Rianak 2018-10-16T14:57:14Z Re: Forgot Account details https://community.spotify.com/t5/Subscriptions/Forgot-Account-details/m-p/4587732#M108422 <P>Hi there!<BR /><BR />It sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page <A href="https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/" target="_blank">"Can I create multiple accounts?"</A> here for more info.<BR /><BR />Let me know how you get on! I'll be here to help <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Tue, 16 Oct 2018 20:40:51 GMT https://community.spotify.com/t5/Subscriptions/Forgot-Account-details/m-p/4587732#M108422 Jose_M 2018-10-16T20:40:51Z