topic Extra payment taken in Subscriptions

Extra payment taken

MrLeebus — Tue, 16 Oct 2018 21:25:09 GMT

Plan

Premium

Country

Device

iPhone

My Question or Issue

We pay a monthly set price for a family account of £14.99. We have just another payment taken from our account for £3.99 and we can’t find out why?

Re: Extra payment taken

Billy-J — Wed, 17 Oct 2018 03:31:56 GMT

Hey @MrLeebus, and welcome to the community!

I'll be happy to help out 🙂

It sounds like you have more than one account with Premium. You can check out this guide to find any other accounts.

If that doesn't work, I'd recommend checking out this Spotify Answer for more information and the next steps to take.

I hope this helps! If you need help with anything else, just let me know 🙂

Re: Extra payment taken

MrLeebus — Wed, 17 Oct 2018 08:56:10 GMT

Hi,

Thank you for the response. I have been through the links and nothing there shows why I have been charged again.
It’s a one off charge that’s gone out, I have even checked the gift cards to see if it matched in case someone was using my account unknowingly but that’s not the case.

I have a family premium account with two members. Had it for a few years with no extra charges then this random one for £3.99

Re: Extra payment taken

Billy-J — Wed, 17 Oct 2018 10:43:33 GMT

@MrLeebus.

Thanks for the reply!

Can you find out to see if it is Spotify that charged you? Spotify doesn't offer any products for £3.99.

Let me know how this goes!