topic Re: Can't Redeem Free Google Home Mini in Subscriptions

Can't Redeem Free Google Home Mini

fragilebroccoli — Thu, 01 Nov 2018 12:44:28 GMT

Plan

Premium for Family

Country

USA

Device

Macbook Pro Early 2013

Operating System

MacOS

My Question or Issue

I'm a current family plan owner and have been for at least a year now. However I'm trying to redeem the offer for the free google home mini and I seem unable to do so. Is there a special way for already existing owners to redeem their mini?

Re: Can't Redeem Free Google Home Mini

Maxim — Thu, 01 Nov 2018 13:08:36 GMT

Hey @fragilebroccoli,

Please provide some more info about your issue. Why are you unable to claim one? Are you seeing any error messages?

Any additional info could be very helpful. 🙂

Thanks!

Re: Can't Redeem Free Google Home Mini

surveydog69 — Thu, 01 Nov 2018 13:47:57 GMT

Same here! Cant claim mine.

i Get an error that says im not eligible for offer, and I know i am because they take 15 bucks a month from me.

Re: Can't Redeem Free Google Home Mini

tjbrown88 — Thu, 01 Nov 2018 13:49:09 GMT

@Maxim,

I'm having the same issue. When I click the "Get Started" button, I am greeted with this error. I've been a Spotify Premium Family member for more than 2 years.

Thanks,

Tim

Re: Can't Redeem Free Google Home Mini

packetjunkie — Thu, 01 Nov 2018 13:49:31 GMT

I am also getting the message:

It looks like you’re not eligible for that offer, but we found more for you.

Re: Can't Redeem Free Google Home Mini

Maxim — Thu, 01 Nov 2018 13:52:46 GMT

Give it a try at https://www.spotify.com/googlehome/register/ 🙂

Re: Can't Redeem Free Google Home Mini

tjbrown88 — Thu, 01 Nov 2018 13:54:39 GMT

Awesome, that works!

Re: Can't Redeem Free Google Home Mini

Kinglunchmeat — Thu, 01 Nov 2018 13:55:58 GMT

I also have a family sub, but the link says I'm not eligible for the offer. Any ideas?

Re: Can't Redeem Free Google Home Mini

Kinglunchmeat — Thu, 01 Nov 2018 13:56:56 GMT

Oh awesome. That link worked.

Re: Can't Redeem Free Google Home Mini

tjbrown88 — Thu, 01 Nov 2018 13:57:38 GMT

Appears that the "Get Started" button brings you to the wrong location. I used this link https://www.spotify.com/googlehome/register/ (Credit to @Maxim)

Re: Can't Redeem Free Google Home Mini

MartinÖsterberg — Thu, 01 Nov 2018 14:41:39 GMT

Had the same problem. https://www.spotify.com/googlehome/register/ seemed to work. Or at least I got to a page telling me:

You've reserved your Google Home Mini

We'll email you at *snip* as soon as your device is available.

Re: Can't Redeem Free Google Home Mini

packetjunkie — Thu, 01 Nov 2018 14:44:10 GMT

I was able to reserve and then got a notice that the mini was available,
I was taken to a purchase page where I was able to order the product and
got a confirmation my order had been placed and was in stock.

Re: Can't Redeem Free Google Home Mini

End3rWiggin — Thu, 01 Nov 2018 18:16:27 GMT

I received the email saying my Mini is reserved and a link to order it But when I click the link it takes me to Spotify and then it takes me to the Google store, but I cannot purchase the Mini. I live in the US but India is the country that it defaults to in the Google store. Makes no sense. If I change the country to the US, and I put a Mini in the cart, it's full price.

Re: Can't Redeem Free Google Home Mini

Yesmsgumby — Thu, 01 Nov 2018 21:31:35 GMT

It should discount at checkout it did for me just now.

Re: Can't Redeem Free Google Home Mini

ekib — Thu, 01 Nov 2018 21:46:07 GMT

Yeah, I had the same problem... I am currently in Spain but I live in the US and it just takes me to the Spanish page and there is no discount applied at checkout.

Re: Can't Redeem Free Google Home Mini

jlinkowsky — Fri, 02 Nov 2018 04:04:58 GMT

My issue is that I have received an email saying my Google Home Mini awaits, and click "Get it now". However the link brings me to Google store, but there is no discount, no code, no special link for Spotify, etc. How do I get my "free" Mini??? What's the catch?

Re: Can't Redeem Free Google Home Mini

ekib — Fri, 02 Nov 2018 20:10:21 GMT

For those currently out of the US that don't see the discount applied at checkout because Google defaults to the local country where you currently are, I ended up using a VPN to "appear" in the US and then clicked on the "Get it Now" in the email from Spotify. Then everything worked like a charm.

Re: Can't Redeem Free Google Home Mini

bzbfarm — Wed, 07 Nov 2018 14:34:20 GMT

Who does the email come from - I have completed the request a week or so ago and hadn't seen an email - just want to make sure I don't miss it as spam or something...

Thanks!

Re: Can't Redeem Free Google Home Mini

surveydog69 — Wed, 07 Nov 2018 14:38:10 GMT

Dont know..Still nothing here either.

Re: Can't Redeem Free Google Home Mini

ajmnorris — Sun, 18 Nov 2018 04:35:47 GMT

I'm a current family plan. However I redeem the offer for the free google home mini and it said it was shipping out next week, but I never got an email. Now when I try to redo it it says it will cost me $53.04. Is there a special way for already existing owners to redeem their mini?