topic Re: Payment in Subscriptions

Payment

cynthia3334 — Fri, 02 Nov 2018 05:32:21 GMT

I have received an email each months siad I have authorised a payment of $17.99 AUD to Spotify Finance Limited. I am wondering how can i cancel the payment or can I get a refund back as I havent authorised the payment.

Re: Payment

Jose_M — Fri, 02 Nov 2018 16:16:17 GMT

Hello @cynthia3334!

I understand your concern about this. Don't worry, I'll try to help you out 🙂
This sounds like a non-official email from a malicious email address.

I'd recommend checking out this Support article for the next steps to take.

Important: Do not click any links, download any files or give important info.

Hope this helps and let me know how you get on!

Re: Payment

cynthia3334 — Fri, 02 Nov 2018 16:29:36 GMT

I have checked my bank account and they do change me 17.99 dollars each months. I have checked my spotify account and I havent subscribed any plans.

Re: Payment

Jose_M — Fri, 02 Nov 2018 16:33:50 GMT

Hello @cynthia3334!

Sorry to hear you're still having trouble with this. No worries though, I'll be here to help.
In this case, I'd recommend checking out this Support article for the next steps to take.

Hope this helps! Let me know how you get on 🙂