topic Re: Can't reconnect myself to Spotify Family in Subscriptions

Can't reconnect myself to Spotify Family

booeeychoong — Mon, 05 Nov 2018 06:48:33 GMT

I've signed up and invited by my friends to join his Spotify premium. However, i was log out from the profile and I couldn't seem to join back into the subcriptions even he tried inviting me twice.

Can someone help? I've no idea what's wrong.

Thank you!

Re: Can't reconnect myself to Spotify Family

user-removed — Mon, 05 Nov 2018 09:09:24 GMT

Hey there !

Let's try and solve your issue together.

Were you a premium user of Spotify before you added yourself ?

In addition i'd click here for more info and help on the Family Plan accounts.

Re: Can't reconnect myself to Spotify Family

booeeychoong — Mon, 05 Nov 2018 09:38:16 GMT

Hi,

Yes, I was a premium spotify use and the plan was expired with my another group of friends. Then later on, I've subcribe it again with another group of friends. I was connect and now i'm disconnected from it and unable to join again.

Thank you!

Re: Can't reconnect myself to Spotify Family

user-removed — Mon, 05 Nov 2018 09:41:02 GMT

Hey there !

Thanks for getting back with me.

When did you leave the other Family plan you had ?

Re: Can't reconnect myself to Spotify Family

Peter — Wed, 07 Nov 2018 08:09:32 GMT

Hey @booeeychoong.

Thanks for reaching out on the Community - we'll be glad to help you out further 🙂

Don't worry, this is something that can happen when joining a Premium for Family plan. If you're still having trouble joining the plan, we recommend you get in touch with our Customer Support team here, who will be able to take a look backstage at your account and see what's happening.

Hope that helps! Let us know if you have any other questions.