topic Re: Paying through PayPal in Subscriptions

Paying through PayPal

Dopedod — Mon, 05 Nov 2018 13:32:44 GMT

Plan

Premium

Country

Philipines

Device

Hp Notebook / Google Pixel

Operating System

Win 10 & Android

My Question or Issue

I'm trying to pay for premium subscription through paypal, but all i get is message "

We’re sorry. We weren’t able to complete your payment or set up pre-approved payments. Please try again later.

Please return to the merchant and choose another way to pay."

Countries are same, used different browsers and different devices, but result is still the same.

Re: Paying through PayPal

Billy-J — Mon, 05 Nov 2018 14:55:48 GMT

Hey there @Dopedod.

Thanks for reaching out 🙂

Can you send me a screenshot of the error message being shown? Make sure to hide sensitive info when posting to the community.

Let me know how this goes!

Re: Paying through PayPal

Dopedod — Mon, 05 Nov 2018 15:45:15 GMT

Error same as I cited in first message.

Re: Paying through PayPal

Billy-J — Mon, 05 Nov 2018 15:58:35 GMT

@Dopedod.

Thanks for the screenshot! Have you tried using different payment methods?

Let me know how you get on 🙂

Re: Paying through PayPal

Dopedod — Mon, 05 Nov 2018 16:04:06 GMT

I have only PayPal.

Re: Paying through PayPal

Guido — Fri, 09 Nov 2018 08:33:02 GMT

Hey @Dopedod.

Thanks for getting back to us.

If you would like to pay via PayPal, it's important to have a payment card connected to your PayPal account. You can read here how to do this. You can connect either a debit or credit card.

Should work! Let us know if you have further questions.

Have a nice day.