topic Can't cancel subscription. in Subscriptions

Can't cancel subscription.

the80srock — Mon, 05 Nov 2018 17:15:21 GMT

Hello whenever i try to cancel my subscription a red box with Hoppsan, något hände. Försök igen. which translates to oops something happend. Try again. i just wan't to cancel my subscription.

Country Sweden,windows 10,premium

Re: Can't cancel subscription.

Luke — Mon, 05 Nov 2018 21:07:08 GMT

Hey @the80srock,

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

Luke

Re: Can't cancel subscription.

the80srock — Mon, 05 Nov 2018 21:25:56 GMT

I have actually done all of those things and nothing works. i have tried to cancel on 4 diffrent devices (3pc and 1 phone)but it still won't cancel for me. i tried in incognito with the cookies cleared still nothing

Re: Can't cancel subscription.

Luke — Tue, 06 Nov 2018 10:19:18 GMT

Hey again @the80srock,

I’d also recommend checking this Spotify Answer for tips on how to cancel.

Let me know how you get on.