topic Re: Premium Family in Subscriptions

Premium Family

DiarSulejmani — Tue, 23 Oct 2018 12:47:15 GMT

Plan

Free/Premium

Premium

Country

Germany

Device

Operating System

My Question or Issue

I Subscried to Spotify with Klarna, i received the payment but forgot to pay i got an email saying i had time until october 21 to pay however spotify was paused before that day. I payed the Amount before 21 october but it seems like it took a bit longer. Today i got an confirmation email from klarna that my payment went through. When will i get Spotify Premium again? Do i need to do something now?

Re: Premium Family

Peter — Wed, 07 Nov 2018 08:15:06 GMT

Hey @DiarSulejmani.

Thanks for getting in touch with us, and sorry for the late reply - we'll be glad to help you out if you are still experiencing this issue 🙂

If you weren't able to pay your subscription in time, then it might be the case that your account has been disabled. In order to regain access to it, we recommend that you get in touch with our Customer Support team here. They will be able to take a look backstage and help you out.

Hope that helps! Let us know if there's anything else we can do for you.