topic Re: Double Charged in Subscriptions

Double Charged

alicealice1 — Thu, 30 Mar 2017 19:55:10 GMT

I've been charged also 9.90 € on my visa, but I've already got the familly account witch is 14.90 €/ month...

... nobody by phone, nobody can help !

I've ask my bank to refuse next monthes

but It's not professional !

Re: Double Charged

Jacob — Thu, 30 Mar 2017 20:25:11 GMT

Hey @alicealice1, welcome to the Spotify Community!

It looks like you might have two separate accounts, one subscribed to Premium for Family and one to a regular Spotify Premium subscription. Could you check out this support guide to checking for multiple accounts?

Let me know how it goes 🙂

Re: Double Charged

alicealice1 — Thu, 30 Mar 2017 20:33:53 GMT

I've checked my husband account is well registrered on familly like mine

Alice alice trought facebook

Laurent Lefeuvre trought facebook also !

I really don't understand what happened

I've cancelled the prelevment on my bank but I would prefere to know what
the problem is ?

I will double check on itunes in case of double account trought them

Regards

Alice LEFEUVRE

06 30 25 58 34

Re: Double Charged

Jacob — Fri, 31 Mar 2017 05:01:33 GMT

@alicealice1,

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by using this contact form. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂