topic Multiple accounts in Subscriptions

Multiple accounts

user-removed — Wed, 07 Nov 2018 14:11:49 GMT

Plan

Free and Premium

Country

Device

iphone 7, hp computer and ipad

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have a free account that is connected with my Facebook account and a Premium Account that I am paying for. I would like to keep my followers and playlists on the free account and combine my accounts to only have one preimum. Is this possible?

Re: Multiple accounts

RockstarFischer — Wed, 07 Nov 2018 17:32:32 GMT

Hi laurenkauf7,

i sadly think that this is not possible,
Would starting a premium subscription on your free account and canceling the other one fix your issue?

Re: Multiple accounts

Peter — Wed, 14 Nov 2018 10:35:19 GMT

Hey @user-removed.

Thanks for reaching out to us about this - we'll be glad to give you a hand 🙂

As an alternative to what @RockstarFischer said, you can also get in touch with our Customer Support team here, who will be able to transfer your music (including saved songs and playlists) from your free account to your Premium account, and then close the free account for you.

Hope that helps! Let us know if you have any other questions 🙂