topic Re: Spotify premium not working on iPhone in Subscriptions

Spotify premium not working on iPhone

Soliloquent — Wed, 07 Nov 2018 07:05:25 GMT

Plan

Student Premium

Country

USA

Device

iPhone XS

Operating System

iOS 12

Order id .....34109

account soliloquent

My account online shows that my premium is paid but my app won’t let me use paid features. I’m logging in the with same account online and on my phone, same credentials. I deleted and reinstalled the app and logged out then back in and still nothing.

Re: Spotify premium not working on iPhone

Billy-J — Wed, 07 Nov 2018 11:20:54 GMT

Hey @Soliloquent, and welcome to the community.

Hope you're doing great!

I'm sorry to hear this. Could you make sure that you are logged into the right account, and that you got a confirmation email after you subscribed to Premium? Also, if there is any screenshots being shown, please send them to me, and I'll take a look.

Let me know how you get on 🙂

Re: Spotify premium not working on iPhone

Soliloquent — Wed, 07 Nov 2018 17:09:10 GMT

I have confirmed that I’m logging into my account with my premium account, soliloquent. I’ve had premium for years on the same account. I received my last payment email confirmation on Oct 30th.

Re: Spotify premium not working on iPhone

Billy-J — Thu, 08 Nov 2018 03:00:18 GMT

@Soliloquent.

Thanks for the info.

In this case, I'd recommend getting in touch with Spotify Customer Support as they are able to help you further. You can contact them through here.

Have a nice day 🙂