topic Re: Paid without subscription in Subscriptions

Paid without subscription

ssakurra_05 — Wed, 10 Jan 2018 23:50:27 GMT

My spotify has been logout early Jan and i cannot login after. But the when i connected using facebook with the same account it logged in. But, it became a new account. all my subscription before has gone. My problem now, i still be charged monthly for the subscription i made before which i cant even use it. Please help. Try to reach spotify but not sure how. i dont want to spend money on nothing. Thanksssssss

Re: Paid without subscription

Daisy — Thu, 08 Nov 2018 14:18:40 GMT

Hey @ssakurra_05.

Glad to have you on the Community. No worries, we're here to help!

If you can't make use of the Premium feautures, could you check out this page and go through the steps? 🙂

Also be sure to check the following:

Log out and back into your account
Check the status of your subscription
Check the status of your payment
Check that your Premium subscription isn't on another account

Thanks! Let us know how you get on.