topic Re: Issue with billing in Subscriptions

Issue with billing

decklynfalwasse — Wed, 07 Jun 2017 08:10:18 GMT

Have checked my bank account statement says the payment was made last week for a new month of spotify however spotify has taken away all my privileges claiming I havent made premium payment for the month. Very angry as I do quite like the app!!

Re: Issue with billing

Jiana — Thu, 08 Jun 2017 04:51:20 GMT

Hey, @decklynfalwasse - that's not cool! Let's troubleshoot and figure this out.

Please try the following:

Check your subscription page. Your status should be Premium.
If you're on Premium, try signing out and back into the app.
If it says Free, check the receipt Spotify sent to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. Spotify will then take you through a survey to point you in the right direction.

Still having issues? Please reply back and we can troubleshoot further.

If this has solved your issue, please click "Accept as Solution" below. 🙂

Re: Issue with billing

olli78 — Thu, 08 Jun 2017 06:27:35 GMT

hi i currently have spotify on my iphone 5s which im paying monthly via paypal ( ocabigao@virginmedia.com) this morning , iwent onto my imac and there was an offer for 99p for 3 months . before even thinking , iput my card details and got the premium account . confirmation of the bill was sent to my email but it was for the wrong amount of 9.99. i then realised that i already have an premium account . can i please cancel and get a refund. sorry for the misunderstanding

Re: Issue with billing

decklynfalwasse — Fri, 09 Jun 2017 08:12:59 GMT

I think for some.reason spotify has gained access to my old account however the card number its taking the payment from is different from the old accounts card number so I dont see how this could be an issue... Anyways I have a attached a photo to show you that in my account setting its showing that I need to go premium

Re: Issue with billing

decklynfalwasse — Fri, 09 Jun 2017 08:14:19 GMT

And I also dont have a facebook page

Re: Issue with billing

decklynfalwasse — Fri, 09 Jun 2017 08:34:26 GMT

I have found the issue and am correct spotify has some how reactived an old spotify account (mitchdexncreed) I had however because its linked to am old facebook page I created the new account (decklynfalwasse) will it reactive my page again?

Re: Issue with billing

Conniejohson196 — Fri, 09 Jun 2017 15:13:29 GMT

Dear Spotify I need for you to give me 10 business days until I get my new bank card in the mail. Someone went into my account and took funds out of it. I appreciate your patience in this matter.
I'm willing to pay you the money that I owe. The money will be in my account at that time.