topic Family Planner Owner details in Subscriptions

Family Planner Owner details

-2173wm_7eh7j — Thu, 15 Nov 2018 09:33:39 GMT

I am the owner of the family plan but I mistakenly typed in my dad's name as the owner; thinking I was inviting him into the plan since the window popped up after I clicked "send invite." It is not at all possible to edit the account information under my name. My spotify is connected to my facebook so why can't the owner's name automatically register as mine. I just chatted to May N., an advisor of Spotify, who refunded my premium payment and had me switch back to free. She told me to subscribe again so I can fill up a new form. I did re-subscribe to the family plan but the name is still under my dad with absolutely no option to change it. That was a complete waste of my time! It was my fault for not reading prior entering information. Have your specialist fix this issue. Let us enter the owner details during subscription and not invitation.

Re: Family Planner Owner details

Maxim — Thu, 15 Nov 2018 11:11:16 GMT

Hey @-2173wm_7eh7j,

Thanks for reaching out.

Unfortunately, it’s not possible to change the address registered on an existing Premium for Family plan.

If you move, or enter the wrong details, you need to create a new account and subscribe to Premium for Family on that account. Don’t forget to cancel the plan on your old account 🙂

Re: Family Planner Owner details

-2173wm_7eh7j — Thu, 15 Nov 2018 18:38:44 GMT

not intending to change my address

Re: Family Planner Owner details

Maxim — Thu, 15 Nov 2018 18:40:19 GMT

I understand that, however, the name is part of the address.

Hope this clears things up.