topic Re: Payment failure in Subscriptions

Payment failure

justatayef — Thu, 15 Nov 2018 09:47:38 GMT

I live in Egypt and since Spotify is now available here, i want to become a premium subscriber. But when I try to pay with my credit card (which is issued in Egypt), i get a message saying payment failed. I've tried another card also issued in Egypt but i got the same error. Screenshot attached.

Thanks.

Re: Payment failure

Luke — Thu, 15 Nov 2018 21:52:21 GMT

Hey @justatayef,

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at the Spotify Answers board.

Hope this helps!