topic Re: Payment in Subscriptions

Payment

Calebbelai — Mon, 19 Nov 2018 01:15:29 GMT

hello, I was charged for the family plan for 3 months but I never bought it. I never wanted it and I had no family on my account

Re: Payment

osornios — Mon, 19 Nov 2018 19:21:03 GMT

Hey @Calebbelai

Did you get an email receipt for your subscription purchase?

In it, it shows the Spotify username you paid for:

Username/ID:        xxxxxxx

You can get a refund before 15 days have passed from the date of purchase. You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

Hope it helps. 🙂

Re: Payment

katsiarz — Mon, 19 Nov 2018 19:38:50 GMT

hI. I have problem with payment, charged from 2 different bank accounts for premium membership. I could find username myself. It doesnt seem that I have 2 different profiles. Could somebody help me. HOw can i contact u directly or post my request here

Re: Payment

Maxim — Tue, 20 Nov 2018 17:16:37 GMT

Hey @katsiarz and @Calebbelai,

Thanks for reaching out.

If you've been charged incorrectly for a subscription, I'd recommend checking out this support article.

If you're being charged twice, this support link might help instead.

Let me know how you get on 🙂