topic Payment Failed Saudi Arabia in Subscriptions

Payment Failed Saudi Arabia

Vonaxe — Sat, 17 Nov 2018 08:24:01 GMT

Hello,

I tried subscribing to premium in saudi arabia and I got "payment failed" though the bank confirmed there was no issue.

Anyone faced this issue and how did you solve it?

Is there a chance that other paymnet methods are added like Paypal or Mobile Carrier payment?

Re: Payment Failed Saudi Arabia

Guido — Thu, 22 Nov 2018 08:40:57 GMT

Hey @Vonaxe.

Thanks for getting in touch!

Take a look at the following and make sure everything is in check:

Is your payment method issued in the same country that’s registered to your Spotify account?
The country of your payment method must match the one in your Spotify profile, so we can verify your location. Check out how to change the country on your account.
Has the card expired or been canceled?
Contact your bank or credit card company for further details or to request a new card. Then try signing up again with the updated payment details.
Have you entered all the correct details?
Make sure you enter your details correctly, particularly the 3-digit number sequence on the back of your card (the CVV/CVC security code). Also check you have the available funds 🙂
Is your card enabled for foreign purchases, and online and recurring transactions?
You can contact your bank or credit company to check this. You may also need to have your card set up for 3D Secure online transactions. Examples include “Verified by Visa” and “Mastercard SecureCode”.

Still not working?

If you've checked all the above and still can’t sign up for a subscription, here are some extra things to try:

Wait a few days and try again.
There might have simply been a temporary connection problem when the transaction was attempted. We’d also recommend giving it a try in a private/incognito window in your web browser.
Try a different payment method.
We have a range of payment methods available. Try selecting an alternative method to what you’ve already tried.
Contact your bank or credit card company.
Their phone number is usually provided on the back of the card you’re trying to use.

Hope we'll be able to welcome you as a subscriber soon 🙂 Let us know if you have further questions.

Have a nice day!

Re: Payment Failed Saudi Arabia

Vonaxe — Sun, 25 Nov 2018 11:47:00 GMT

I went through it and nothing worked

The only solution here is either for Spotify to figure out why Mada cards are not working or add Paypal payment or add payment by carrier (e.g. STC, Mobily, etc..)

Re: Payment Failed Saudi Arabia

Katerina — Mon, 26 Nov 2018 08:44:31 GMT

Hey there @Vonaxe,

Thanks for keeping us in the loop.

In that case, we'd recommend reaching out to us here so that our support team can take a look behind the scenes for you.

On another note, if you'd like to pay through your mobile provider, we'd recommend voting for this idea or creating a new one to include PayPal as a payment option in your country.

If you'd like more information on how the Ideas Exchange works, make sure to head here.

Let us know how you get on!

Re: Payment Failed Saudi Arabia

john_darwin_99 — Sat, 02 May 2020 07:25:37 GMT

hi, would there be an option to pay premium by stc billing? Currently I am only seeing zain as option for this. I think it would be better if you can add more options.