https://community.spotify.com/t5/Subscriptions/Premium/m-p/4626200#M110290 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/6631208">@christabell101</a>, and welcome to the community.</P><P>Hope you're doing great!&nbsp;</P><P>&nbsp;</P><P>Sorry to hear that you're having this issue. I'd recommend contacting Spotify customer support as they can take a closer look.<BR />You can contact support here (<A href="https://www.spotify.com/about-us/contact/" target="_blank">https://www.spotify.com/about-us/contact/</A>)<BR /><BR />Have a nice day! <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 07 Dec 2018 00:02:55 GMT Billy-J 2018-12-07T00:02:55Z https://community.spotify.com/t5/Subscriptions/Premium/m-p/4623898#M110166 <P>&nbsp;</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P><STRONG>I've had premium family for TWO years. Yesterday my payment didn't go through so I followed the link and paid my credit card. Now, it charged me the wrong amount and&nbsp; none of my kids have their music as it's showing up simply a regular plan not the premium family. I think it's complete **bleep** that you guys don't have a phone number for customer service. How am I supposed to get a hold of the billing department for them to take the remaining FOUR DOLLARS to get my premium family back? Grrrrr</STRONG></P><P>&nbsp;</P> Tue, 04 Dec 2018 22:31:59 GMT https://community.spotify.com/t5/Subscriptions/Premium/m-p/4623898#M110166 christabell101 2018-12-04T22:31:59Z https://community.spotify.com/t5/Subscriptions/Premium/m-p/4626200#M110290 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/6631208">@christabell101</a>, and welcome to the community.</P><P>Hope you're doing great!&nbsp;</P><P>&nbsp;</P><P>Sorry to hear that you're having this issue. I'd recommend contacting Spotify customer support as they can take a closer look.<BR />You can contact support here (<A href="https://www.spotify.com/about-us/contact/" target="_blank">https://www.spotify.com/about-us/contact/</A>)<BR /><BR />Have a nice day! <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 07 Dec 2018 00:02:55 GMT https://community.spotify.com/t5/Subscriptions/Premium/m-p/4626200#M110290 Billy-J 2018-12-07T00:02:55Z