topic Re: Wrong Currency in Subscriptions

Wrong Currency

Masterchief8329 — Tue, 11 Dec 2018 19:13:12 GMT

Plan

Premium

Country

Czechia

My Question or Issue

I am french living in Prague and just subscribed for a Premium account.

Impossible to have another currency than Euro during process.

Location is set in Czechia and credit card is czech.

How can I be sure they gonna charge me in CZK ? So far it is 0.99€/month (3months). But no infos is crown ...

Thanks

Re: Wrong Currency

Billy-J — Wed, 12 Dec 2018 03:15:43 GMT

Hey @Masterchief8329, and welcome to the community.

Hope you're doing great!

I'm sorry to hear this. Could you try using another browser or incognito mode? Also, can you send me a screenshot of any error messages being shown?

Let me know how this goes 🙂

Re: Wrong Currency

Masterchief8329 — Tue, 18 Dec 2018 08:00:55 GMT

Hi @Billy-J,

Thanks for supporting. Enclosed a screenshot from my account.

Regards,

Johann

[snip - screenshot removed for security by Community Moderator]

Re: Wrong Currency

Guido — Tue, 18 Dec 2018 08:55:27 GMT

Hey @Masterchief8329.

Thanks for getting back to us.

Users from the Czech Republic will be charged in euros. 5.99 euros per month for a regular Premium subscription. Keep in mind that you won't be charged again until your trial expires.

Hope this clarifies some things. Let us know if you have further questions.

Have a nice day.

Re: Wrong Currency

Masterchief8329 — Tue, 18 Dec 2018 09:05:13 GMT

Hi @Guido,

"Czech Republic will be charged in euros", thanks for replzing but does it really make sense to you ?

We are talking about a multinaitonal company and I have a huge doubt about your answer.

Is there any way to contact directly the customer service of Spotify ?

Thanks,

Johann

Re: Wrong Currency

Billy-J — Wed, 19 Dec 2018 04:34:46 GMT

Hey again @Masterchief8329.

I understand your concern. The current location you are in, the currency that you'll be billed in is Euros so that would explain why you're seeing the subscription rate in this currency.

I hope that helps 🙂

Re: Wrong Currency

alexwent — Sun, 11 Oct 2020 20:35:35 GMT

Here is the answer you need. Sorry it's so late, but I've only just seen this thread. There is no payment in CZK. Instead, users in the Czech Republic are charged in EUR. However, your Czech bank balance will display the appropriate amount in CZK. Clearly, because of the exchange rate, this amount will vary from month to month. For example a payment of €8.99 per month may be a little as 240 Kc, or as much as 250 Kc. (October 2020 rates)