topic Re: Payment failed. Try again, or use a different payment method. in Subscriptions

Payment failed. Try again, or use a different payment method.

Leopoldas — Sun, 16 Dec 2018 12:50:35 GMT

Plan

Free/Premium

Country

Lithuania

I tried to Start 3 months of Premium for 0.99 EUR (yes, for the first time). And because my card is not enabled for foreign purchases, i used my friends card. And he has premium too. Is it possible, why my payment has failed, it's because the card that I use is not mine? Or because the same card can't be used for two or more accounts? Please help me, thank you!

P.S. I read all the "Get help", nothing helped.

Re: Payment failed. Try again, or use a different payment method.

Maxim — Sun, 16 Dec 2018 18:58:52 GMT

Hey @Leopoldas,

Each payment method can only be claimed once to claim such offer, so you'll need to use a payment method that hasn't been used for Spotify before 🙂

Hope this clears things up.

Re: Payment failed. Try again, or use a different payment method.

Leopoldas — Sun, 16 Dec 2018 19:20:48 GMT

Okay, but now I tried to use another card (which was never used for Spotify). And it's still says : Payment failed.

I don't understand what's wrong.

Re: Payment failed. Try again, or use a different payment method.

Maxim — Sun, 16 Dec 2018 19:29:49 GMT

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Thanks 🙂