https://community.spotify.com/t5/Subscriptions/Help-plase/m-p/4637761#M110904 <P>Hi there!<BR /><BR />It sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out <A href="https://support.spotify.com/article/do-i-have-an-additional-account/" target="_blank">this Support article</A>&nbsp;for more info.</P><P><BR />Let me know how it goes!</P> Sat, 22 Dec 2018 00:39:14 GMT Jose_M 2018-12-22T00:39:14Z https://community.spotify.com/t5/Subscriptions/Help-plase/m-p/4637629#M110901 <P>&nbsp;</P><P><STRONG>Plan</STRONG></P><P>Free/Premium</P><P><STRONG>Country</STRONG></P><P>&nbsp;Spain</P><P><STRONG>Device</STRONG></P><P>Samsung Galaxy 9</P><P><STRONG>Operating System</STRONG></P><P>(iOS 10, Android&nbsp;Oreo, Windows 10,etc.)</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>&nbsp;few days ago i started on spotify, and i bought the 3 months offer by paypal, but todayi changed my phone, and when i tried to log in, i couldnt, so i resset the pass on my email, and when i logged in, i idnt have the premiun, i have tried to see if i created it on other gmail ccount but i didnt find anything, and now im worried, bc i cant cancel my subscrition and im not using it, what can i do, or how can i cancel it only knowing my paypal ?</P> Fri, 21 Dec 2018 20:18:45 GMT https://community.spotify.com/t5/Subscriptions/Help-plase/m-p/4637629#M110901 user-removed 2018-12-21T20:18:45Z https://community.spotify.com/t5/Subscriptions/Help-plase/m-p/4637761#M110904 <P>Hi there!<BR /><BR />It sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out <A href="https://support.spotify.com/article/do-i-have-an-additional-account/" target="_blank">this Support article</A>&nbsp;for more info.</P><P><BR />Let me know how it goes!</P> Sat, 22 Dec 2018 00:39:14 GMT https://community.spotify.com/t5/Subscriptions/Help-plase/m-p/4637761#M110904 Jose_M 2018-12-22T00:39:14Z